Frequently Asked Questions

Everything you need to know about our colorful home collections.

When will my order be shipped?

We aim to dispatch all orders within 3-5 working days. During peak seasonal periods or sale events, please allow up to 7 working days for your unique pieces to be prepared for transit.

What is your return policy?

We hope you love your purchase, but if you change your mind, we accept returns on unused items in their original packaging within 28 days of delivery. Please note that personalized items are non-refundable.

Do you ship internationally?

Yes, we ship our vibrant designs worldwide. Shipping costs and delivery times vary by location and will be calculated automatically at the checkout stage.

Are your ceramics dishwasher and microwave safe?

Most of our ceramic collections are dishwasher and microwave safe to ensure they are practical for everyday use. However, we recommend checking the specific product description for items with gold foil detailing.

How can I track my delivery?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website so you can follow its journey.

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer express checkout options via PayPal, Apple Pay, and Google Pay.